Well, here’s where I am right now. I’m staying at the Guomao Hotel; if you ever come to ZJG, try to avoid this hotel. Not to say that there are better options (maybe the Jinling is better), because you won’t find American service in a Chinese hotel. There may be exceptions in some of the multinational chains in Shanghai or Beijing, but that would be atypical.
My room is too hot. The windows face south and the sun had warmed the room considerably. I have already complained two days ago that the AC isn’t working and the room is too hot. I was assured it would be fixed, no problem. I got back to my room yesterday around noon and it was very hot. The air conditioning is set to the lowest possible setting, but is not working. I call the front desk and am told someone will be up immediately to check it out. The girl from housekeeping did arrive after 3 more calls. Argh!
Our conversation (slightly edited for brevity and effect):
Me: My room is boiling hot! Please fix the AC!
Housekeeper: No, it feels great.
Me: No, really it is too hot. Why doesn’t the AC work?
Housekeeper: (Fiddles with thermostat) It really is fine. See, the thermostat is set to cold – so it is cold. See?
Me: The thermostat has been set to cold all day and the room is still hot.
Housekeeper: (Calls front desk) OK, it will be on in 5 minutes. Then it will be nice and cool.
Me: You PROMISE it will be on in 5 minutes?
Housekeeper: Oh yes, it will be cold as an igloo in winter!
Me: We’ll see.
Several minutes pass and nothing changes. I need to leave and decide to talk to the assistant manager on the way out.
Me: Hi, my room is too hot, and despite several calls, nothing has been done.
Manager: I’m sure the AC will be working soon. Besides, it is very cool outside. Why do you need AC?
Me: My room is NOT cool! I feel like a turkey on Thanksgiving morning!
Manager: I’m sorry, I don’t understand your American holiday reference.
Me: Whatever! When will my AC be fixed?
Manager: Umm, well, actually, we don’t turn the AC on because it’s sooooo nice and cool outside. Gee whiz, why don’t you know that.
Me: Why did you tell me it would soon be fixed then?
Manager: Well, it’s a company policy.
Me: To tell me that the AC will be fixed when you have no intention of fixing it?
Manager: Actually, it’s a government policy.
Me: It’s a government policy to tell me that the AC will be fixed when you have no intention of fixing it?
Manager: Well, ummm. (Hoping the annoying American will leave) That’s that. Sorry. Enjoy your stay at the Guomao!
Me: Grumble, grumble.